Refund policy

At CLO Living, we want you to love your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

Starting a Return

To request a return, please contact us at hello@thecloliving.com.

Please do not send an item back without contacting us first. If your return is approved, we will provide instructions on where and how to return your item. Because our products may ship from different fulfillment locations, the appropriate return address will be provided after your return request has been approved.

Items returned without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and work to make it right.

We may request photographs of the item and packaging to help us resolve the issue with our fulfillment partner.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom products, gift cards, final-sale items, and certain personal-care or hygiene-related products.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

We do not offer direct exchanges at this time. If your return is approved, you may return the original item and place a new order for the item you would like.

Refunds

Once an approved return has been received and reviewed, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow time for your bank or credit card company to process and post the refund.