Shipping policy

SHIPPING POLICY

Thank you for shopping with CLO Living. We carefully select products for your home and want your shopping experience to be as simple and enjoyable as possible.

ORDER PROCESSING

Orders are typically processed within 2–5 business days. Processing times may vary during holidays, periods of high order volume, or due to circumstances outside of our control.

SHIPPING & DELIVERY

Delivery times vary depending on the product, destination, and shipping carrier. Estimated delivery information may be provided during checkout or in your order confirmation.

Please note that delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to carrier delays, weather, customs processing, high shipping volumes, or other circumstances outside of our control.

MULTIPLE SHIPMENTS

Some CLO Living products may ship separately. If your order contains multiple items, you may receive more than one package and packages may arrive on different days. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.

TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address provided with your order. Please allow time for tracking information to update after your order has shipped.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

LOST, DELAYED, OR DAMAGED PACKAGES

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us so we can review the situation and assist you with the next steps.

INTERNATIONAL ORDERS

International availability may vary by product and destination. Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

QUESTIONS

If you have questions about your order or shipping, please contact us at:

CLO Living
hello@thecloliving.com